Increasingly tougher requirements are being made on the immediacy of data availability and accuracy of information. This makes it essential that your BI environment works flawlessly. Ensior's BI Solution Support comprises different types of support, with clear SLA’s which conform to your needs. We work on-site or from our office and we speak your language. By knowing your specific BI environment and certified expertise you are assured of trusted and reliable management.
As SAP recognised certified Partner Centre of Excellence (PCoE), Ensior has the appropriate expertise and experience to support users of SAP BusinessObjects software according to SAP quality standards. Ensior manages local maintenance on your BO software on behalf of SAP. We ensure care-free elimination of software bugs and the launching of new releases and patches.
BI Solution Support
Ensior supports your complete BI environment. Whether this involves solving an ETL problem, or taking over the management of your complete BI environment, Ensior always has an appropriate support contract. In this contract we make clear agreements with fixed SLA’s, concerning the following items:
- Incident management: rectifying disruptions of the BI tool or the total BI environment
- Preventive maintenance: Regular on and off-site maintenance
- Change requests: These relate to extensions and modifications to your BI solution
- Telephone support: to answer your second line technical questions
Read more about Ensior's BI Support!
Existing support customers can contact our support desk in the following ways: