Dashboarding and the human dimension
A bulging mailbox, an overfull to-do list, a phone that keeps ringing urgently when a meeting is due to start in five minutes’ time. It sounds like a normal working day. Amid all that activity, there is actually just one thing you want to know: how is my company or process performing? Many people will undoubtedly recognise this scenario. So many things that demand attention, and so little time available. Dashboards can be used in to make is possible to answer that one crucial question – but only as long as they do what they are meant to do.
This white paper approaches dashboarding from the human angle as far as possible, rather than from a technological one. A dashboard is a means of communication that results in a human activity, from the absorption of information through to a later action based on that information. It therefore seems obvious to use precisely such human dimensions as the central basis, although it often seems to be done otherwise in practice.
Ultimately, the technology must serve the user. How can we present the information on a dashboard in such a way that it provides as much added value as possible for the user?
Click on the link below to download the white paper, or if an name and email-box are shown, fill these out and click on the 'Email Me'-button to receive the white paper by email.
About the author
The author - Ton Nagelhout – is working for Ensior as a Business Intelligence Consultant. With his background in sports management and social sciences he is able to look at typical BI issues from a human perspective. Ton Nagelhout regularly publishes on topics around Business Intelligence.
